About Us

True Service Connect is an authorized retailer for broadband, video, VOIP, cloud services, energy and much more for home and business owners. Our ability to connect home and business owners to leading providers has allowed us to become a 1 stop shop. You could think of us as a concierge for those moving into a new home or starting a new business.



6391 De Zavala Rd
Suite 111
San Antonio, TX 78249

Phone: 210-660-6804


1823 Fortview Rd
Suite 206
Austin, TX 78704

Phone: 512-537-9918


2910 Commercial Center Blvd
Suite 103-139
Katy, TX 77494

Phone: 832-786-8284


2000 E Lamar Blvd
Suite 600
Arlington, TX 76006

Phone: 817-856-2529



Owner/General Manager

“The only people who should have higher expectations of our performance on the job is ourselves!”

Matthew True was raised in Austin, TX; he attended Austin High School and then studied at Texas State University. Matthew majored in Accounting and Finance at the McCoy School of Business and excelled in all aspects. He developed a deep passion for business operations and in 2007, began working as a sales representative for some of the nation’s largest home security companies.

After years of experience in management, finance, and sales, Matthew decided to dedicate his professional career to the security and automation industry. In 2011, he teamed up with childhood friends John Jarvis and Brett MacAllister to form True Protection.

Since then, he’s dedicated his life to providing customers with top quality service at the best price. Matthew lives in San Antonio with his wife and two children. As a family man from a modest background, Matthew understands the value of hard work, sacrifice, and integrity — core values reflected within True Protection’s service.

John Jarvis was born and raised in Austin, TX where he attended Austin High School before getting his Bachelor of Science at The University of Arizona. John started in the industry as a field technician for ADT, quickly making a name for himself as one of the top technicians in the company with his enthusiasm and attention to detail. While gaining experience as a field tech, it became clear that customer service was not a high priority for many of the bigger companies in the security industry.

Eager to change this, John teamed up with his lifelong friend, Matthew True to co-found True Protection. After overseeing the technical operations of True Protection for several years, John started prospecting for new customers and established himself as a top sales rep in the company. John currently oversees the Austin branch of True Protection, ensuring that the company maintains his commitment to customer service and quality of work.


Regional Manager

“Take care of the customers and make their continued satisfaction your priority, and generating new business will take care of itself.”


District Manager

“Hard Work is the cornerstone of our company. We guaranty we will work our hardest to make our customers happy!”

Landon Duke is a District Manager in sales and is responsible for all vendor relationships. He oversees our partnerships with local home inspectors and insurance companies that trust in True Protection to provide their clients with the best service possible.

Landon is a Texas A&M graduate with a Bachelor Degree in Business Marketing and certificates in Sales and Real Estate. Landon has been in the security industry for seven years and has trained and managed hundreds of interns in the sales department. He strives to provide a great experience to all customers, maintain great customer service, and push True Protection to the forefront of security companies in the nation.

We value and support local business because it is the driving force of our economy.

True Protection True Service Connect has built a highly reputable brand over the last six years through hard work, unparalleled service, and partnering with established businesses that hold the same values and principles as we do.


6391 De Zavala Rd
Suite 111
San Antonio, TX 78249